FREQUENTLY ASKED

Do you have Afterpay/Zippay?​ As we are still a very new concept, we have not yet partnered with a pay later service as yet. However, watch this space, as this may change!

Can we pre-order boxes? Absolutely! We take orders prior to any event/occasion that you would like to Box-It! The earlier you order, the more likely you will receive any special additions that you may request. By giving us enough time, we can create the perfect box.

Shipping? We offer Sydney-wide courier delivery at a flat rate of $19.95. We do not ship interstate, but as we grow so will our delivery destinations. 

 

Can I pick up my Box-It instead of having it delivered? If you want to save on delivery, we are more than happy for you to collect your Box-It prior to the required day, by selecting "Pick-up" during checkout. You will receive an email once your Box-it is ready to be collected. Should you need your Box-it ASAP, please contact us via phone/email.

Can I make a special request? During checkout, you will have the opportunity to request any special additions! If you are eager to lock something in prior to check out, please feel free to get in touch prior to purchasing. Please note that while we will aim to deliver on any requests you have, we cannot make any promises!

Allergies … please help!? Allergies these days are something of a commonality, so do not hesitate at all to get in touch with us if you are concerned that the box you want may contain an allergen. Very few of our boxes contain food products, however we are able to send you a full list of ingredients for you to check if you spot something that may be an issue.

If you do identify something that the Box-it receiver is allergic to, please let us know and we can make a change! We want to ensure Box-It’s can be enjoyed by everyone.   

What happens if the recipient isn’t home for delivery? We have trusted couriers that we have given Authority To Leave (ATL) your Box-it in a safe place (i.e. – Porch, front door step, reception etc.) Should you wish to make alternate arrangements please feel free to contact us